By General Assembly, Luke Miller
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Additional resources for The Practitioner's Guide to User Experience Design
Or maybe you’re working on a grocery e-commerce site and discover that quite a few of your users are dieting, so you decide to add a calo rie counter feature. Once you’ve explored users’ interests and daily activities more U | THE PRACTITIONER'S GUIDE TO USER EXPERIENCE DESIGN generally this way, you can start to ask more specific questions about \ow they interact with your product, or, if your product is still in development, how they interact with a prototype or with related prodets that you can show them on-screen as you talk.
The site is a great example of cornering the market by being early out of the gate. Craigslist moved the dial significantly forward for individ uals to interact directly with one another through the Internet; it was truly a breakthrough. Newmark was also brilliant in building from a familiar, tried-and-true model, that of newspaper classifieds. Every body understood the model immediately, and with the huge scale the web allowed, the advantages over print versions were obvious. No UX bells and whistles were needed.
Can you show me how you go through the tasks you usually perform? » Which devices do you access the app on? » How do you do [a certain task]? » Where would you start? » What would you do next? » What information do you need to complete this task? » Can you show me how you do that? » Is any part of this process difficult or frustrating? » Is that what you were hoping for? » What’s the most enjoyable part of this process for you? When I was with the Journal, collecting information about how users felt about the competition, such as CNN and the N ew York Times, was also central to my interview process.