By Cor Molenaar

Outlets are dealing with tricky instances: recession, neighborhood laws, parking difficulties, festival from the web and the powerful place of providers. deciding to buy on the net 24/7 has turn into a true replacement to the neighborhood store with its inflexible establishing hours and constrained selection. So is there nonetheless a destiny for the conventional keep? What are the most recent advancements during this setting and the way can those be translated into major enterprise types? Cor Molenaar analyses the fight and the dangers to explain the possibilities and capability for the retail alternate to show the tide. He appears to be like on the new purchasing behaviour of shoppers (the new shopping), the evolution of retail (how it was, the way it is now and what it has to develop into) and indicates what the long run for the store will really appear like. outlets have to swap, to reconsider their certain consumer charm and paintings in new methods with providers and shoppers in the event that they are to outlive. on-line retailing is frequently visible because the panacea, yet is that actually the case? the web will endure many alterations, too. Many e-retailers will disappear or prove surviving at the margin of the mainstream. simply the main canny providers and webshops, those who could make most sensible use of the possibilities provided by way of the net will continue to exist.

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Extra resources for The End of Shops: Social Buying and the Battle for the Customer

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The retail trade has to reconsider once more what possibilities there are to make profit, and again look for value drivers and profit sources: who is willing to pay for what? 38 The End of Shops The mutual dependency between retailers and suppliers led to a mutual respect. Customers were collectively attracted by a pleasant shopping street or shopping centre, or by joint activities such as fairs or fashion shows or by tempting discounts. This mutual dependency is now under pressure due to the new buying behaviour shown by customers.

24 The End of Shops This breakdown of the buying process and the change of the moment at which customers make their choice are important for the strategy of the retailer, but also for manufacturers and brands. What information is given and how is it given? And how will potential buyers be able to get into contact with it? In the traditional approach the shop was the place where the customer made his choice on the basis of a (usually) wide range of products. This is logical, because information provision, product comparison and buying occurred at the same time.

In actual fact, these foreign influences enrich our lives. An example of this is the rapid growth of Facebook. Particularly young people switched to Facebook in vast numbers. Perhaps this was due to their foreign friends or simply because it seemed more cool. The fact that users chose an American supplier, which may handle the information in a way that is different and even less desirable than in their own country, was not a consideration. We are individuals who wish to belong to something and retain some control over our lives.

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