By Roger H. L. Chiang, Keng Siau, Bill C. Hardgrave

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Extra info for Systems Analysis and Design: Techniques, Methodologies, Approaches, and Architectures (Advances in Management Information Systems)

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2004. Evaluating the usability of a group support system using co-discovery. Journal of Computer Information Systems, 44, 2, 17–28. , and Tan, X. 2005. Technical communication in information systems development: the use of cognitive mapping. IEEE Transactions on Professional Communications, 48, 3, 269–284. ; and Depledge, G. 2001. Keeping mum as the project goes under: toward an explanatory model. Journal of Management Information Systems, 18, 2, 189–228. Some, S. 2006. Supporting use case based requirements engineering.

Within issues such as memory limitations, bias, and bounded rationality have generated research into methods and techniques to overcome these cognitive limitations, leading to the introduction of various techniques such as devil’s advocacy and what-if analyses into the systems analyst’s repertoire (Browne and Ramesh, 2002). Likewise, research considering the conflicts between these populations has examined and developed techniques to minimize or rationalize the conflicts that occur from elicitation, as the requirements may themselves be complex, contradictory, too large, or impossible to satisfy (Valusek and Fryback, 1987).

Likewise, these techniques need to be as effective, efficient, and appropriate as possible given the business context and the understanding required. Effective requirements elicitation thus remains a central and critical activity in the systems analysis and design process: this chapter explores the nature of the communication challenges that confront analysts and users during requirements elicitation. The chapter begins by providing a review and classification of requirements elicitation techniques that highlight their differing communication emphases.

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