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Success with Microsoft Dynamics CRM 4.0: imposing buyer courting Management is aimed toward readers who're attracted to figuring out tips on how to effectively enforce Microsoft Dynamics CRM 4.0 inside of their tasks. it truly is meant as an implementation roadmap for the company and technical representatives major or engaged in a venture.
The publication covers the functions of Microsoft Dynamics CRM, either within the conventional practical parts of revenues, advertising, and repair and as an purposes framework for XRM deployments. The booklet demonstrates CRM most sensible practices for layout, configuration, and improvement. via real–world ideas and routines, you may be given the boldness and services to bring an implementation that gives long–term luck on your organization.
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Additional info for Success with Microsoft Dynamics CRM 4.0: Implementing Customer Relationship Management
Technology Fit CRM solutions are affected by and reliant upon both server and client infrastructure. From the server perspective, most CRM applications have a preferred server operating system, database, and customization development technology. One of, if not the key item affecting CRM selection, is how the chosen vendor’s software fits within an organization’s infrastructure. The technology infrastructure affects various aspects of CRM, including software licensing, integration, customization, and support.
Method of User Access From a user perspective, most CRM applications are browser based and have varying support for integration with client email and calendar applications (such as Outlook). There are also mobile solutions that extend the CRM capabilities to PDAs or other mobile devices. For many organizations the method of user access is a key criterion for selecting a particular solution. For example, an HVAC company may require that the CRM solution is enabled for PDAs utilized by their field technicians.
The Forrester Wave™ Vendor Summary, Q1 2007 Forrester Research C HAPTE R 2 ■ MIC ROSOFT C RM IN THE MARK ET Implementation Partner and ISV Network Microsoft relies on its extensive partner network to sell, deliver, and extend the Microsoft CRM product. This ensures that there is an ever-increasing number of professionals qualified to deliver implementation services through Microsoft’s channel of system integrators. In addition, it ensures there are extensions, industry solutions, and other application add-ons available from Microsoft’s channel of ISVs.