By Saïd Assar, Imed Boughzala, Isabelle Boydens

Information and conversation expertise (ICT) is permeating all elements of provider administration; within the public region, ICT is bettering the skill of presidency organisations to supply a wide range of leading edge providers that gain electorate. E-Government is rising as a multidisciplinary box of analysis established at first on empirical insights from perform. Efforts to theoretically anchor the sector have opened views from a number of examine domain names, as validated in Practical reports in E-Government. during this quantity, the editors and members think about the evolution of the e-government box from either sensible and learn views. that includes in-depth case experiences of projects in 8 international locations, the ebook bargains with such technology-oriented concerns as interoperability, prototyping, facts caliber, and complicated interfaces, and management-oriented matters as e-procurement, e-identification, election effects verification, and knowledge privateness. The booklet positive factors top practices, instruments for measuring and enhancing functionality, and analytical tools for researchers.

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Additional info for Practical Studies in E-Government: Best Practices from Around the World

Sample text

To evaluate whether the ­variable had an impact, we took into consideration the participant answers. We also ­compared the results with official information and documents published by others about the Infonavit experience. 1 Technological Factors According to the activity report of the Department of Innovation and Quality for 2001, Web technology was defined as the technological platform Infonavit would use, because of its potential benefits. For example, the Web provides access from any computer, at any time, 365 days a year.

Herrera and J. Ramon Gil-Garcia their housing subaccount and their current balance. Within Infonatel, the ­technology was not considered state of the art, however, it was certainly robust because of the fact that it continues to function well after 7 years. Kiosks, however, were considered to be the best service option based on a study of equipment in service in other organizations at the time, in addition to the fact that they are simple and user friendly. According to a 2002 activity report from the Department of Innovation, the Internet portal helps Infonavit to provide virtual information and services to ­thousands of users.

2 E-Procurement, from Project to Practice 19 which ­generates a “ready-to-print” ­document in a format that is not accepted by the main ­platforms put in place. To be able to tender online, the company therefore needed to re-enter manually the elements produced by its business software program in the input mask of the platform. ” These fears and problems are related in the majority of cases to a lack of computer skills and even in office automation processes. Hence, the lack of confidence in the new ­electronic systems is largely systemic.

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