By Lino Cinquini, Alberto Di Minin, Riccardo Varaldo

The modern monetary panorama positive factors the superiority of the provider zone in monetary platforms, the pervasive servitisation of producing, strategies in conventional enterprise types and new price production versions, because of the hot percentages provided by way of the net, ICT and different allowing applied sciences. during this evolving context, this booklet presents certified contributions relating to provider technological know-how from a managerial point of view. A multidisciplinary viewpoint is followed, facing either the structural–technological and dynamic–relational points of coping with complexity. In addressing the contribution that provider technological know-how could make to company price construction, this publication covers correct concerns equivalent to product servitisation, enterprise modelling, price cocreation with clients, functionality measures and the function of ICT. It additionally provides a few leading edge reports of administration types in carrier enterprises working within the environmental, strength and health-care sectors. This e-book goals to augment the price of the result of study intertwined with the advance of a brand new education curriculum began 4 years in the past on the Scuola Superiore Sant'Anna of Pisa (Italy) with the evolution of the "Master in administration of Innovation" into the hot "Master in administration, Innovation and repair Engineering" (MAINS).

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2 The computer industry, with particular reference to personal computers, has some interesting cases where the service activity and therefore the development of applications and client-specific solutions become the b-to-b operator’s core business, while hardware design and production are delegated to third parties. This is understandable when considering that the PC is a product derived from the integration of modular components, which is greatly facilitated by standard interfaces between the subsystems that compose the product (Sturgeon 2002).

Kwan, and H. Demirkan IfM and IBM (2008) Succeeding through service innovation: a service perspective for education, research, business and government. University of Cambridge Institute for Manufacturing, Cambridge Levitt T (1972) Production-line approach to service. Harvard Bus Rev September/October Levitt T (1976) The industrialization of service. Harvard Bus Rev 54(5):63–74 Looy BV, Dierdonck RV, Gemmel P (1998) Services management: an integrated approach. Financial Times Pitman Publishing, London Maglio PP, Srinivasan S, Kreulen JT, Spohrer J (2006) Service systems, service scientists, SSME, and innovation.

Kwan, and H. Demirkan The goal of service science is to catalogue and understand service systems, and to apply that understanding to advancing our ability to design, improve and scale service systems for practical business and societal purposes (Demirkan et al. 2009). The growth of service economies has broad implications for the operation of businesses, the creation of academic knowledge, the delivery of education, the implementation of government policies and the pursuit of humanitarian causes.

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