By Joseph S. Dumas

If you want to get an excellent figuring out of what it takes to facilitate a usability try, this can be a ideal consultant. It presents an exceptionally insightful assessment of the whole approach paying specific cognizance to the problem of interacting with the contributors. you'll get lots of useful details in addition to conception and realize movies demonstrating examples of try moderation. it is only a nice booklet!

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Extra info for Moderating Usability Tests: Principles and Practices for Interacting (Interactive Technologies)

Sample text

In some cases, we run more than one pilot test—a “prepilot” using an internal participant and a “final” pilot with an actual end user we have recruited. A final trick is to greet the participants and establish a connection before the session starts, preferably outside the test environment. We find that once we establish a connection, we’re less nervous. We talk about this initial contact in detail in chapter 5. 4 Rule 4: Respect the participants as experts, but remain in charge 31 Of course, there isn’t always time to learn much about the product or to run multiple practice sessions.

Participants have unknowingly gone too far down the wrong path and you need to bring them back on track. You want participants to move on to the next task because you already know about the problem they are having and/or time is limited. Avoid giving participants information that they would not get on their own, especially if it will help them do a subsequent task. If you assist too much, they may end the session feeling that the product was easier to use than it was and give it a higher subjective rating.

If you don’t, participants may be self-conscious when they hear you write something down. If they don’t hear you write anything, they may think the feedback they gave was not important. Worse, they may think you’re only recording instances when they’re successful or making mistakes, and this could influence their behavior. The alternative is to take very few notes and rely on another person to take notes during the session, and you can view the recordings to take notes later. INTERVIEW WITH AN EXPERIENCED MODERATOR How do you take notes during a session?

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