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Additional resources for Gale E-Commerce Sourcebook Complete Two Volume Set - Volume2

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Com Contact: Mark J. Short, Managing Partner Founded: 1982. Description: The Training Station Inc. is an e-commerce firm specializing in sales and management consulting, training, and human resource development for the retention of online customers and employees. Staff: 3. Description: An Internet development company. Using strategic partnerships, able to take on projects of any size, ranging from troubleshooting a current site to total development of a corporate web site. ❚ 2271 ❚ 2274 TRANQUILITY SYSTEMS ASSOCIATES INC.

The application and infrastructure management services company, formerly MimEcom, configures and operates e-commerce sites for FORTUNE 2000 businesses and high-growth Internet companies. Totality’s services include integrating hardware and software, securing transactions, managing customer responses, and maintaining Web sites. 9396 S Princeton Cir. com Founded: 1994. Description: Offers consulting solutions for the Internet and e-commerce. Provides support for a variety of companies in markets including large format printing, telecommunications, and health care.

Com Contact: John Gamble, Founder and Principle Founded: 1986. Description: Tenacity Inc. is an e-commerce consulting firm specializing in internet based client management processes leading to improved client retention and loyalty. ❚ 2255 TERN CONSULTANCY Description: TeleSolutions Consulting is a full service training and consulting organization serving both business-tobusiness and business-to-consumer call center operations will expertise covering a wide range of customer contact operations including customer service, help desk, technical support, inside sales, sales support and telemarketing.

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